Privacy Policy

Last updated: May 2025

Melior Momentum (ABN: 11306973480) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you agree to the practices described in this policy. We encourage you to read it carefully.

1. Who We Are

Melior Momentum is an independent consulting practice providing organisational advisory and capability-building services to founders and leadership teams. We also offer downloadable digital resources available for purchase on our website.

For questions about this policy or how we handle your information, contact us at:

Email: hey@meliormomentum.com

Website: www.meliormomentum.com

2. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Name and contact details (email address, phone number)

  • Organisation name, role, and professional background

  • Payment information (processed securely via third-party payment providers; we do not store card details)

  • Billing address

  • Information you provide when completing contact forms, enquiries, or booking requests

  • Correspondence you send to us directly

 Usage and Technical Data

  • IP address, browser type, and device information

  • Pages visited, time on site, and referral sources

  • Cookie and tracking data (see Section 7)

Purchase and Download Data

  • Records of digital product purchases

  • Download history for purchased documents

We do not knowingly collect information from individuals under 18 years of age. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

3. How We Use Your Information

We use personal information to:

  • Deliver consulting services and respond to enquiries

  • Process payments and fulfil orders for downloadable products

  • Send service updates, invoices, and relevant communications

  • Send marketing or newsletter communications where you have opted in

  • Analyse and improve our website and service offering

  • Comply with our legal and contractual obligations

We will only send marketing communications to you if you have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

4. Digital Products and Downloads

Where you purchase downloadable documents from our website, we collect and retain the information necessary to process your transaction and provide access to your purchase. This includes your name, email address, and payment information.

Purchase records may be retained for the period required by Australian taxation and business record-keeping obligations (generally five to seven years).

Digital products are for personal or single-business use only. Redistribution or resale of purchased documents is not permitted without written consent from Melior Momentum.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted third parties in the following circumstances:

  • Service providers who assist us in operating our website and processing payments (for example, payment gateways, email platforms, website hosting providers)

  • Where required by law, regulation, or legal process

  • To protect the rights, property, or safety of Melior Momentum, our clients, or others

  • In connection with a business transfer (such as a sale or merger), where personal information may be transferred to a successor entity under confidentiality obligations

Any third-party service providers we engage are required to handle your information in accordance with applicable privacy law and consistent with this policy.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of secure servers, encrypted data transmission, and access controls.

Payment information is processed through third-party providers and is encrypted in transit. We do not store credit card details on our systems.

While we take security seriously, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that is likely to result in serious harm, as required by the Notifiable Data Breaches scheme.

Your information may be stored and processed outside Australia. Where this occurs, we take steps to ensure the overseas recipient handles your data consistently with the Australian Privacy Principles.

We retain your personal information for as long as necessary to provide our services, meet legal obligations, and resolve any disputes.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and support marketing activities.

Types of cookies we use include:

  • Essential cookies: required for the website to function properly

  • Analytical cookies: help us understand how visitors interact with our site (for example, via Google Analytics)

  • Marketing cookies: used to show relevant advertising through third-party platforms such as Google Ads or Meta

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or out-of-date information

  • Request deletion of your information, subject to our legal and contractual obligations

  • Opt out of marketing communications at any time

  • Make a complaint about how we handle your information

To exercise any of these rights, contact us at [INSERT EMAIL]. We will respond within a reasonable timeframe.

9. Links to Other Websites

Our website may contain links to external sites. These links are provided for convenience and do not constitute our endorsement of those sites. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any site you visit.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can work to resolve it:

Email: hey@meliormomentum.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website, with the effective date noted at the top.

Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.